Return & Refund Policy
Return Eligibility
You can return products within 7 days of delivery if:
- The item is unworn, unwashed, and in original condition
- The original tags and packaging are intact
- The item is not in the "Final Sale" category
How to Initiate a Return
- Go to My Orders in your account
- Select the order containing the item you wish to return
- Click "Return Item" and select your reason
- Our team will review and approve your return within 24 hours
- Pack the item securely and hand it to our pickup partner
Refund Details
- Refund Method: Original payment method
- Processing Time: 5–7 business days after we receive the returned item
- Refund Amount: Full product price (shipping charges are non-refundable)
Exchanges
We offer size exchanges. If you need a different size, initiate a return and place a new order for the correct size.
Non-Returnable Items
- Items marked as "Final Sale"
- Items that have been worn, washed, or altered
- Items without original tags
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange an immediate replacement or full refund.
For return-related queries, email us at support@thegymclub.com.